Research shows office must adapt post-Covid

18 October 2020

A NEW report from Dale Office Interiors reveals that 80% of us want to get back to the office, but only if they become more than just “places to work”.

The research, which surveyed the opinions of UK employees and HR professionals, uncovered an enormous disconnect between what we believe offices should do, and the performance of our actual real-world offices – a problem HR heads feel is all the more stark now that we face a return to them in a post-COVID world.

The biggest shortfalls are in four key areas, boosting productivity, promoting staff health and well-being, facilitating creativity and prioritising sustainability. The one thing they do consistently provide – a place to work – is no longer as valuable now that working from home has become the default for many businesses operating throughout the pandemic, according to HR heads. 

84% of employees believe offices should boost productivity, however, less than a third (31%) felt their real-world offices fulfilled this need. Promoting staff health and well-being was a top priority for 81%, but only 30% felt their offices supported them in this way. The contrast between expectation and reality was just as stark when it came to facilitating creativity, with 61% listing it as a need and only 23% reporting it fulfilled, and sustainability, which a significant proportion of employees (40%) want their offices to prioritise, was only being prioritised in 13% of our real-world offices.

The report speculates that not only is this why less than half (37%) of HR Heads felt their offices contributed to staff retention, less than a third (32%) felt their offices attract staff, and only 14% of HR Heads reported that their offices successfully reduce absenteeism, but also why offices need to change post-COVID. 

David Bricknell, Managing Director of Dale Office Interiors, explains, “There’s no doubt a hybrid style of working is here to stay, we’ve all woken up to the benefits of working from home, but if you do it all the time it can feel more like living at work. There’s been a lot of speculation over the future of the office post-COVID but, the reality is, most of us appreciate the idea of having a place to go and be creative, work with others and keep a certain level of separation between our work and home lives. 

“But here’s the rub – for most of us, our real-world offices don’t actually fulfil those needs. So, if businesses see the value of collaboration, productivity, creativity, staff health and well-being and the very real impact those factors can have on their bottom line, they need to take this time as an opportunity to make sure their offices are more than just places to work.”

The report also shone a light on just how critical these issues are in the minds of employees, finding that 90% of them considered office design as important to their work, and a higher priority than other employee benefits, including an extra day’s holiday (41%) and private healthcare (30%). A considerable portion (14%) even said they would scrap monetary bonuses if it meant they could up the standard of their working environment. 

David Bricknell continues, “The story goes that life survived on Earth after the asteroid hit by getting smaller and more efficient at the things they need to do to survive, offices need to do the same if they’re to survive post-COVID. If it’s not a priority to business owners right now, they need to understand that it is a priority to their staff.” 

Download the report by visiting: