Sterling contribution from TC Facilities Management

The British Land Customer Service awards were first introduced in 2016 after the national roll out of its Customer Service Standards across its complete retail, office and development portfolio covering 25m sq ft of floor space across the UK.

The British Land Customer Service standards focus on a number of areas ensuring delivery of a safe and enjoyable shopping experience. Having achieved the Bronze standard in 2016, as part of the contract award process last year, TCFM proposed a number of measures that the team would contribute to Eden Walk’s goal of achieving the Silver standard.