Reliance High- Tech retains NHS framework

Reliance High-Tech has retained its Framework Agreement with the NHS to protect staff across the UK with its lone worker protection solution, Reliance Protect. Since the award of the original contract in 2009, over 40,000 NHS staff that work alone have signed up to the service providing them with immediate back up and support in the event they experience a verbal or physical threat at work.

The new framework offers a range of the latest lone worker devices that link to the dedicated and BS 5979 Category II approved Reliance Monitoring Centre using GSM, SMS and GPS technology.

When activated, trained Reliance Protect operators listen to and capture everything that takes place during an incident, and respond appropriately — including calling out the emergency services, alerting colleagues/supervisors and archiving recordings as evidence for any legal action.

For a fixed monthly allinclusive fee, the solution comprises a device or smartphone application, 24/7 manned monitoring and help desk, face-to-face training at customer sites, all airtime and comprehensive customer management support and reporting.

Dan Thomas, sales and marketing director, Reliance High-Tech, commented: "We've responded to NHS staff and management as well as other public sector users including probation, housing associations and local authorities to offer a wider range of devices suitable for a variety of working practices and environments."