Frontline defence

Connexion2's Identicom lone worker device is providing Rochdale Borough Council's frontline loneworking staff with a more secure working environment and the technology to gather evidence against tenants who verbally abuse its staff. Such workers are typically facing a range of social risks from verbal abuse and intimidation to attack or assault.

The SoloProtect package, a fully managed solution for lone workers, incorporates Connexion2's awardwinning Identicom with a range of support services including SIM and airtime, 24/7 monitoring, training and customer support. Rochdale Council selected the solution as the work of its frontline operational staff often necessitates them getting involved with tenants who sometimes have a variety of complex housing needs.