Going the extra mile

Heavy snowfall and freezing conditions suffered in the run up to Christmas were are no match for Crown engineers operating in Scotland.

Gerry Gregory, Crown Lift Trucks service engineer, was snowed-in when local cash and carry business, United Wholesale Grocers, called with news that their one-andonly counterbalance forklift was cutting out. Gregory diagnosed the problem over the phone, packed the required tools and parts in a backpack and set off on foot to finish the job.

Similarly, John Cullen, Crown Lift Trucks service sngineer, was asked to tend to an oil leak on a lift truck at newspaper publishers, Herald & Times Group. With his service van snowed-in, John walked there instead. After finding a burst hose, John then walked to a local supplier on a nearby industrial estate for replacement parts before repairing the truck and walking home.

Nabeel Ramzan, managing director of United Wholesale Grocers, said: "We are extremely grateful for the work carried out by Crown over a very difficult period weather-wise. Without the dedicated support of our service engineer it would have been difficult for us to look after our customers.

While this was an extreme solution in exceptional conditions, it is a great example of the truly high service provided by the Crown team as a whole."