New TfL app helps Londoners travel safely

11 August 2020

TFL GO enables customers to plan the best routes and travel outside peak times to help with social distancing

With more Londoners returning to public transport as the Government's lockdown restrictions are gradually eased and the capital's workplaces and attractions reopen, TfL has released a new travel app to make it easier for customers to plan their journeys.

Services on TfL's Tube, rail and bus services have been restored to normal levels during weekdays and near-normal levels at weekends.

The new iPhone app provides real-time train times in a mobile-friendly way and information to enable travel at quieter times outside peak hours to help customers maintain social distancing. The app also offers alternative routes and walking and cycling options. These features will develop further based on customer feedback.

Heidi Alexander, Deputy Mayor for Transport said, "London's transport network is central to life in our city and essential to our economic and social recovery from the pandemic.

"We are helping passengers to travel safely around the capital by introducing a wide range of hygiene measures across the network, restoring public transport services to near-normal levels and creating more space for walking and cycling.

"However, coronavirus will continue to have a significant impact on the way we move around our city for the foreseeable future and we still need Londoners to work with us for everyone's safety.

"This means continuing to maintain social distancing, wearing a face covering while using the network, avoiding travelling at peak times when you can, and walking and cycling where possible when arriving at mainline central London train stations.

"The rollout of TfL's new app will help Londoners by equipping them with the information they need to make safe travel choices, whether it be for work or for leisure."

Social distancing

All customers are advised to continue to follow Government guidance, which includes travelling at quieter times and washing hands before and after journeys.

It is possible that social distancing may be more difficult at certain points during busier times on the network (0545-0815 and 1600-1730 on weekdays). This is one of the reasons why face coverings are mandatory for the full duration of all journeys and will be enforced by the British Transport Police.

TfL is very grateful to the overwhelming majority of customers who are complying with this requirement.  A fine of £100 could be imposed on people who do not comply with this. Face coverings must cover both nose and mouth for the duration of journeys on public transport, unless they are exempt.

On occasions where social distancing is not easy, TfL is asking all customers to respect the space of others and to wait for the next service if necessary. There is much greater capacity outside of peak times.

To download the app - visit or