No losing sight of loss adjusters

Specialist loss adjuster, QuestGates, has
adopted lone worker security device,
Identicom, to protect its field
investigators when working alone.

QuestGates has chosen Connexion2’s
SoloProtect solution, which
incorporates Identicom with a range
of services as part of a fixed, inclusive
price including SIM Card and Airtime,
24/7 facility to link to Alarm Receiving
Centre, Device Training and a
dedicated Customer Support team.

Counter fraud director, John
Freeman, says: “Our field
investigators can be by themselves on
site for several hours at a time. It’s no
secret that fraud investigators come
up against some unpleasant people
and staff can be verbally abused and
physically threatened. We clearly
have a duty of care to our lone
workers. While telephone based
systems have served their purpose we
wanted to explore other options to
ensure our people feel protected and
have the support they need”.