Going the extra mile

Heavy snowfall and freezing
conditions suffered in the run
up to Christmas were are no
match for Crown engineers
operating in Scotland.

Gerry Gregory, Crown Lift
Trucks service engineer, was
snowed-in when local cash
and carry business, United
Wholesale Grocers, called
with news that their one-andonly
counterbalance forklift
was cutting out. Gregory
diagnosed the problem over
the phone, packed the
required tools and parts in a
backpack and set off on foot
to finish the job.

Similarly, John Cullen,
Crown Lift Trucks service
sngineer, was asked to tend
to an oil leak on a lift truck at
newspaper publishers, Herald
& Times Group. With his
service van snowed-in, John
walked there instead. After
finding a burst hose, John
then walked to a local
supplier on a nearby
industrial estate for
replacement parts before
repairing the truck and
walking home.

Nabeel Ramzan, managing
director of United Wholesale
Grocers, said: “We are
extremely grateful for the
work carried out by Crown
over a very difficult period
weather-wise. Without the
dedicated support of our
service engineer it would
have been difficult for us to
look after our customers.

While this was an extreme
solution in exceptional
conditions, it is a great
example of the truly high
service provided by the
Crown team as a whole.”