Around-the-clock confidence
To complement its suite of lone worker safety monitoring solutions, Blackline GPS, a manufacturer of connected safety products, has launched a new, in-house 24/7/365 safety operations centre.
The service manages an immediate emergency response to the precise location of an employee in distress.
Blackline’s safety operations centre is exclusively focused upon employee safety monitoring, staffed by professionally trained monitoring agents who also offer product knowledge. Safety alerts are managed from receipt through to resolution by following a customer’s unique emergency response protocol. The centre incorporates state-of-the-art infrastructure including redundancy of power supply, communications, computing and other services. Safety alerts are responded to in an efficient manner and all calls are recorded for quality assurance. In order to provide comprehensive monitoring services to customers, Blackline is able to respond to situations with real-time translation of over 200 languages.
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