More mental health support for care staff in Scotland

The Scottish Government is funding the wellbeing helpline for those who need further psychological support, including in light of the coronavirus (COVID-19) crisis. This follows the success of the National Wellbeing Hub for staff launched in May.

Trained practitioners at NHS 24 will offer callers a compassionate and empathic listening service based on the principles of psychological first aid, as well as advice, signposting and onward referral to local services if required.

Minister for Mental Health Clare Haughey said, “I am deeply grateful for the hard work, commitment and professionalism of those working in health and social care services at this time of unprecedented challenge.

“The National Wellbeing Hub has had over 30,000 online visits since its launch in May and the new helpline will complement that service. Whatever your role and wherever you work, I would encourage you to make use of the many resources on the Hub, including advice on managing stress and anxiety, fatigue, sleep, relaxation and exercise.

“For those who need one-on-one support, the new mental wellbeing support line will be available around the clock to help staff access appropriate additional support.

“We are continuing to monitor the impact of the pandemic on our valued workforce and will do our best to ensure that appropriate support services are put in place to help them.”

Stephanie Phillips, Director of Service Delivery at NHS 24, said, "NHS 24 are delighted to support our partners by offering this helpline to complement existing services. Our Psychological Wellbeing Practitioners will respond with compassion and empathy to offer support whenever it's needed. Health and social care staff look after us – this is one way in which we are looking after them.

"We know that for everyone calling us, being listened to, and knowing that someone cares, is really important in difficult times. This is just as important to our health and social care colleagues as to those they care for.”