Protecting field service engineers
Ericsson is a leading provider of technology, infrastructure and services to telecommunications operators around the world. In the UK, Ericsson has a team of over 500 lone workers who carry out maintenance services across the country. Working around the clock and in remote locations, lone working engineers use StaySafe to check-in with their supervisors while they work.
StaySafe monitors the location and safety status of lone working staff whenever they begin a timed session via the app. Missed check-in and session expiry alerts automatically alert the employer even when they are unable do so, while a panic button can be used immediately to request emergency assistance. Beginning a session or triggering an alert allows an external monitor at Ericsson to view an accurate location of the employee through the StaySafe Hub.
Due to the simplicity of the solution, Ericsson employees were up and running with StaySafe in just two weeks. Training was rolled out to the team of lone workers online through videos and digital user guides. StaySafe continued to support Ericsson following initial roll out by working closely with the business to develop and customise the solution to fit their individual lone worker needs.
Other key benefits offered by the StaySafe solution include the ability to monitor different teams in one place, monitor lone workers in areas of low signal, and manage usage with hub reporting – where supervisors are able to analyse user behaviour and take corrective action on incorrect usage.
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