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Mobile solution
February 1st 2008

Mobile phones programmed to provide 24/7 lone worker protection have helped staff visiting tenants in their homes stop two incidents turning nasty.

The housing staff, used Code5 lone worker protection from Orbis Monitoring to summon help and to record the incidents for use as evidence.

Speed dials are put on to two keys on the phones. One puts users through to a message recording facility at the response centre. The other, a panic alarm, puts users through to highly trained operators who access the recorded information, verify the user's location using network cell location (LBS) and send the appropriate help to the scene. As well as enabling users to record where they will be next, the recording key can also be used to signal that the user has returned safely from an appointment.

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